Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24 hours, and delivery is between 2 – 7 working days. You will receive an email confirming the dispatch of your order once it has been sent along with your tracking number.
If, for some reason, there is a delay in the delivery of your order we will communicate this within 2 working days, and communicate a delivery timeframe. Should a delayed delivery time not meet your needs, we will be happy to process a refund.
All US orders will be shipped from our US warehouses
Returns & Exchanges
Here at Friendly Dog Collars we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
We pride ourselves on the high quality of our products but this does not mean that sometimes the odd faulty item doesn't slip through the cracks. It is imperative that we learn of any issues with our products so that we may follow up any possible problems with manufacturing and quality control.
Any faulty items will be replaced, no questions asked.