Returns & Exchanges
Here at Friendly Dog Collars we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
- Should you feel the item ordered is not right for you, we are happy to exchange or provide a full refund within 30 days.
- Any returned item must be in perfect condition, with no damage to the item. We understand that items may be removed from hangtags for you to try on your dog so if you could include this tag in the return envelope that would be great.
- Any refund amount will be less the shipping charge. Shipping charges will be waived only if the returned item is faulty.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Returns/exchanges can be sent to PO Box 593 wallsend NSW 2287.
We pride ourselves on the high quality of our products but this does not mean that sometimes the odd faulty item doesn't slip through the cracks. It is imperative that we learn of any issues with our products so that we may follow up any possible problems with manufacturing and quality control.
Please submit refund/exchange request below.