Returns

Exchanges and Returns Welcome

 

I would like to exchange ...

Please return item to PO BOX 44, Chevron Island QLD 4217

  • Include a return trackable envelope
  • Include a note with order number and/or name
  • Include a note advising what you would like to exchange for

Once received, Jenny will reach out to confirm exchange has been received and will process any additional payment/refund required.

 

I would like a refund ...

Please return item to PO BOX 44, Chevron Island QLD 4217

  • Item must be unused and tags included (okay if not attached)
  • Include a note with order number and/or name
  • Include a note requesting refund

Once received Jenny will reach out to confirm exchange has been received and will process refund provided items are unused.

 

Faulty Item ...

Although we pride ourselves on the exceptional quality of our products it is not unheard of for the odd faulty item to slip through the manufacturing process.

If this has happened you I sincerely apologise.

In this event, please email Jenny at jenny@friendlydogcollars.com.au and include photos of faulty item and a replacement will be organised.