SERVICE DOG - Medium Coat

Please return item to PO BOX 44, Chevron Island QLD 4217

• Include a return trackable envelope
• Include a note with order number and/or name
• Include a note advising what you would like to exchange for

Once received, Jenny will reach out to confirm exchange has been received and will process any additional payment/refund required.

Please return item to PO BOX 44, Chevron Island QLD 4217

• Item must be unused and tags included (okay if not attached)
• Include a note with order number and/or name
• Include a note requesting refund

Once received Jenny will reach out to confirm exchange has been received and will process refund provided items are unused.

Although we pride ourselves on the exceptional quality of our products it is not unheard of for the odd faulty item to slip through the manufacturing process.

If this has happened to you I sincerely apologise.

In this event, please email Jenny at jenny@friendlydogcollars.com.au and include photos of faulty items and a replacement will be organised.

We currently ship across Australia and New Zealand. If you're in the UK or Europe, head to www.friendlydogcollars.com, and for the USA, just search Dexil on Amazon. Orders leave our Gold Coast warehouse within 24 hours, and you'll get tracking info. Shipping is $9.20 or $12.20 for express in Australia, and $17.80 to New Zealand.

We believe dogs shouldn't be judged by appearance. Our traffic light system visually communicates your dog’s temperament, preventing misunderstandings and ensuring safer interactions. It’s more than just a collar; it’s peace of mind for both dogs and owners.

With over 2,300 five-star reviews, our customers trust Friendly Dog Collars for quality, reliability, and exceptional service. Every collar is designed with purpose, and our team is here to provide personalized support, ensuring you and your dog get exactly what you need.

At Friendly Dog Collars Australia, we believe every dog deserves to be understood and appreciated for who they are. Our mission is to promote positive, stress-free interactions between dogs and humans by giving dogs a voice through our color-coded system—making the world a friendlier place for all pups!